Consulting for Service Excellence
Where Passion
meets People
When businesses in the service industry need to align their teams, elevate hospitality, support leaders, solve problems or develop their company culture and retain talent- they come to us.
About us
We’ve known each other for over two decades and share a common passion for both people and hospitality. With over fifteen years of professional experience, we support organizations to develop teams and company cultures, where people feel safe, engaged and empowered to do their best work.
VIKTORIA SCHÜNEMANN
Viktoria is a graduate of the world’s leading hotel management school, Ecole Hoteliere de Lausanne, and has extensive experience in event management and hotel operations.
Awarded “Inspirational Leader of the Year” by Rocco Forte Hotels, she passionately motivates and empowers people to bring their service to the next level and maximize customer satisfaction.
ANNA PATTERA
Anna holds degrees in Hospitality Management, Business Psychology and is a certified coach. She has extensive experience in luxury hospitality across Europe, the Middle East, and North America. Her work is driven by a deep understanding of what makes people feel valued, motivated, and successful in the workplace. Her strength lie in bridging strategy and service excellence, turning values into behaviors and goals into daily action.
