About us

We’ve known each other for over two decades and share a common passion for both people and the service sector. Our years of experience working together has made us a well-rehearsed team, and is what prompted us to begin on this collaborative project in 2019. We are able to work either alone or in integrated ways, with individuals or in groups, on and off the job.

As a professional facilitator and coach, my passion is to get to the heart of what drives exceptional performance, to inspire teams and individuals to realize their full potential. For me it is important to make changes with an approach that combines self-reflection and purposeful action.

I aim to create experienced-based learning journeys that teach essential soft skills to bring an engaging workplace culture into life. A place where people climb toward the best version of themselves and are happy. 

After graduating as a hotel specialist, I studied Business Psychology in Cologne, and wrote my thesis in Hamburg while working for a Project Consulting firm. I have worn many hats within the luxury hotel business, and am a certified Systemic Coach, trained by the Association for Systemic Therapy and Consulting in Munich (GST). 

Diploma and complementary training

  • Certified Systemic Coach, GST (Munich, Germany)

  • Certified Design Sprint Facilitator, AJ & Smart  (Berlin, Germany)

  • Certified Process Design & Facilitator, Hyper Island (Stockholm, Sweden)

  • Power of Awareness by Tara Brach & Jack Kornfield (USA)

  • Sama-Ashtanga Yoga course, Chuck Miller (Stockholm, Sweden)

  • BA in Business Psychology (Cologne, Germany)

  • Apprenticeship in Hotel Management (Hamburg, Germany)

ANNA PATTERA

Co-Founder

 

As a graduate of the world’s leading hotel management school, Ecole Hoteliere de Lausanne, and with extensive experience in event management and hotel operations,

I am extremely passionate about any and all matters relating to service and quality. 

Awarded “Inspirational Leader of the Year 2016” by Rocco Forte Hotels, I enjoy  motivating and empowering people to bring their service to the next level and maximize customer satisfaction. I am truly convinced that with the perfect balance of guidance, enthusiasm and strategic selling methods, we can encourage people to exceed both their own and their clients’ expectations.​

I live with my husband and two children in Braunschweig. When I have enough time on my hands I love to cook for my friends and family.

VIKTORIA SCHÜNEMANN

Co-Founder