Consulting for Service Excellence
Where Passion
meets People
When businesses in the service industry need to align their teams, deliver better service, solve problems or develop their company culture
- they come to us.
About us
We’ve known each other for over two decades and share a common passion for both people and the service sector. With over fifteen years of professional experience, we support organizations to develop teams and company cultures, where people feel safe, engaged and empowered to do their best work.
VIKTORIA SCHÜNEMANN
Viktoria is a graduate of the world’s leading hotel management school, Ecole Hoteliere de Lausanne, and has extensive experience in event management and hotel operations.
Awarded “Inspirational Leader of the Year” by Rocco Forte Hotels, she passionately motivates and empowers people to bring their service to the next level and maximize customer satisfaction.
ANNA PATTERA
Anna has worn different hats within the luxury hotel business, including Sales, Human Resources & People Development, Quality and Hotel Management. She holds a degree in Hotel Management, Business Psychology and is a certified Systemic Coach.
Her intention is to get to the heart of what drives exceptional performance, to inspire teams and individuals, so they can realize their full potential.
