Consulting for Service Excellence
Where Passion
meets People
When businesses in the service industry need to do more, deliver better service, solve problems or develop their company culture and teams,
they come to us.
About us
We’ve known each other for over two decades and share a common passion for both people and the service sector. With over fifteen years of professional experience, we support organizations to develop teams and company cultures, where people feel safe, engaged and empowered to do their best work.
VIKTORIA SCHÜNEMANN
Viktoria is a graduate of the world’s leading hotel management school, Ecole Hoteliere de Lausanne, and has extensive experience in event management and hotel operations.
Awarded “Inspirational Leader of the Year” by Rocco Forte Hotels, she passionately motivates and empowers people to bring their service to the next level and maximize customer satisfaction.
ANNA PATTERA
Anna has worn different hats within the luxury hotel business, including Sales, Human Resources & People Development, Quality and Hotel Management. She holds a degree in Hotel Management, Business Psychology and is a ICF certified Coach.
Her intention is to get to the heart of what drives exceptional performance, to inspire teams and individuals, so they can realize their full potential.
How we work
When you want to solve probems, improve communication and motivation for better performance you call us.
Using our professional experience in hospitality as a foundation, we offer Consulting, Coaching and Training Design with a hands-on and co-creational approach to problem solving and Service Excellence.
We work with our clients in four ways
SERVICE
EXCELLENCE
How to make a difference and exceed guests expectations with an effective training program.
TALENT DEVELOPMENT
Make it about the people and how they work together to increase performance and engagement.
FUTURE
LEADERSHIP
How to motivate and empower others, earn long-term trust and commitment
COMPANY
CULTURE
How to attract talent and promote employee retention by creating the right environment
" Be passionate and bold always keep learning. You stop doing useful things, if you don't learn."
- Satya Nadella
Contact
Get in touch to enquire about workshops, training or coaching or simply to connect.
We look forward to hearing from you