Consulting for Service Excellence
What we do
Using our hospitality background as foundation, we offer our consultation, training and facilitation across the service industry. Our programs focus on emotional intelligence, communication skills and on how to exceed customer expections. This results in a cohesive program where employees understand their role and impact and customer satisfaction is reflected in positive recommendations, loyalty, and increased survey results.
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QUALITY
Quality management has become a most important focus during the pandemic. Any business that serves others need to pay close attention to a consistent safety protocol, taking over responsibility for team members, customers and at the same time offer a positive experience for everybody.
We identify shortfalls, gaps and obstacles, and create your individual strategy for quality assurance and training, in order to drive results and establish service excellence.
PEOPLE
LEADERSHIP
We design training and workshops to fit each individual need, combining the emotional and practical skills required for your team to feel empowered and drive business success. Throughout our workshops and trainings, we offer experienced-based learning journeys that teach most important soft skills to create an engaging workplace. After our workshops, your teams will work more efficiently, feel happier, have more engagement in their goals and tasks, and be able to communicate more effectively.
You have specific problem to solve? Book our Design Sprint Workshops. More information
It is only when we have a sense of who we are that we find our whole potential, gain a clearer picture of our goals, and make reliable decisions. We believe that the actions of those in charge define the culture of a company. It is about enabling and coaching individuals and teams and promoting a sense of community, where everyone can have ideas and feel valued. Let us pave the way for you and your team to thrive!
COACHING
We provide sound coaching, training and consulting to individuals, leaders and groups who want to strengthen their emotional intelligence, gain skills to reach their unique goals. solve conflicts or boost leadership skills. The encounters on the way are usually as helpful as the achievement of the goal itself. Let us pave the way for you and your team to thrive!
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We see self-reflection, self-compassion and self-responsibility as a fundament for mental clarity and as the foundation for all life tasks and happiness. The focus of our work is looking at the positive aspects, the resources and the solution. LIving true to yourself is the key to happiness.
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